How much is shipping? | Shipping Costs | FREE Shipping?
We offer FREE shipping* on all orders over $100. For all orders shipping will be calculated based on weight and distance from our Fulfilment centers.
*Orders over $100 qualify for FREE Shipping. (Product subtotal greater than $100 after accounting for any sales or promotions).
Promotion excludes HI, AK, and APO/FPO/DPO addresses. *Free Shipping limited to $500 per order.
How long will my order take?
We try our very best to fulfil and ship orders quickly. Standard fulfilment time for all orders is 2-5 business days from order placement, followed by an estimated 3-5 business days in transit.
PLEASE NOTE: When Shipping Rates/Times are displayed during Checkout - they are accompanied by an estimated Shipping Time-In-Transit. These are ESTIMATES ONLY based on transit to the zip code entered during Checkout, but ARE NOT A GUARANTEE of shipping time, and DO NOT ACCOUNT FOR FULFILMENT TIME.
How is my order shipped and when will I know it has been shipped?
You will receive an email shipping confirmation with tracking information when your order is on its way to you. Please allow up to 24 hours for tracking information to be generated.
We ship via UPS.
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Shipping is calculated based on weight and distance from our Fulfilment Center.
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We're unable to offer expedited shipping at this time.
Unfortunately we are not able to ship to PO Boxes and/or APO/FPO/DPO addresses at this time.
Shipping Speed | Transit Time
Time-in-transit is estimated by distance to the destination zip code from our Fulfilment Centers. Generally UPS Ground carries a standard 3-5 business days in transit, depending on location.
Missing Orders | Missing or Lost in Transit
Should you not receive your order in a timely manner, please start by checking the tracking information. Very often packages are marked as delivered before they are actually dropped off by a carrier. Should you receive a delivery confirmation without a package arriving, please wait 24-48 hours to see if the package arrives.
If your shipment has not arrived despite being marked as delivered, (after waiting a short period of 24-48 hours as mentioned above), please notify us within 2 weeks of the order being marked as delivered. We are unable to assist in filing claims to open carrier investigations if notified after 2 weeks since the package was marked as delivered.
The quickest way to get the products you ordered would be to place a second order. Should the opened shipping claim/investigation find that the original package was lost, we would then be able to issue a refund for the initial order.
Stolen packages: If you believe your order/package was stolen, please file a police report.
Shipped to Incorrect Address:
The shipping address for orders are electronically and automatically copied to the Shipping label for your package as entered during the Checkout. No member of our team hand-enters shipping addresses.
Should you incorrectly enter your address during Checkout, please place a new order with the correct information, contact us by email of the incorrectly-entered address. We will do our best to intercept your order prior to shipping.
For orders that were incorrectly addressed and already despatched we will endeavour to redirect the delivery back to our facility. If we are successful, and those products are returned in good condition, refunds may be processed for the product cost only. Orders that were eligible for free shipping will be subject to a $15 administration fee.
*PLEASE NOTE* If you chose to Checkout with ApplePay, PayPal, ShopPay, or another third-party payment portal, your address information as stored in that system (which we do not have access to) may differ from your intended shipping address. Please double-check your shipping information when using one of those options at Checkout.
Please contact us or call our Customer Team at (707) 232-5520 with any questions or issues.
